The Work Order Checklist

Best practices for maintenance & regional managers to protect NOI

What's inside

Intake & source of truth

Emergency triage

Assignment & metrics

Preventative maintenance & compliance

Start the self-audit

Answer yes or no to 24 questions across five pillars of work order management. As you go, you'll see a live score and every gap you need to close.

By submitting, you agree Leonardo247 may contact you about property operations. Unsubscribe any time.

Work orders are one of the highest-traffic, highest-risk processes on a property. Every gap in how they're logged, triaged, assigned, or closed shows up somewhere on the P&L, like unplanned overtime, avoidable vendor trips, extended vacancy on unit turns, resident complaints, or a liability claim that started as a work order nobody caught in time.

How it works

Three steps, start to finish. Nothing to install and nothing to schedule.

Score your operation

Work through 24 checklist items across five pillars. Give yourself a point for every box you can honestly check. Your score updates as you go.

See where you land

Reactive, Standardizing, or Protecting NOI. Each pillar carries the cost of getting it wrong and how the broader market scores against the same items.

Take your results with you

Download the PDF of your results on the spot to strategize how to implement best practices.

45%

of property operators name operational efficiency as their number one challenge.

31%

describe their maintenance workflows as mostly manual or only partly integrated.

28%

say the process varies property to property, with no consistent standard at all.

Leonardo247 survey of 521 property operators, 2026.

Start the self-audit